Yossarian
Jun 26 2006, 01:47 PM
I noticed last night that I had not received one phone call all weekend. No telemarketers, nothing. Had a dial tone but didn't try to get out.
This morning, not even a dial tone. Called verizon and was told by the automated answering voice that they were too busy to take my repair request and referred me to their website.
WTF? If I had dial up service how the heck am I going to get to their website?
Anyhow, checked their website from work and learned my phone number is part of a general failure in their system with an anticipated repair date of Tuesday at 9pm.
Anyone else without phone service?
peacefrog
Jun 26 2006, 01:57 PM
No, I have Sprint.
But as someone who works from home... I would be POed if that happened.
webbie
Jun 26 2006, 02:31 PM
I don't use Verizon for phone, but I do for DSL. The DSL service was very flaky yesterday afternoon, but seems to have gotten better. Wonder if it is a related problem...
momsapilot
Jun 26 2006, 02:43 PM
I wonder if water has gotten into some of the underground conduits and messed things up? With all this rain, it wouldn't surprise me a bit. I have Verizon for local service only and it seems ok here on the North End. Use a phone card for LD....that's long distance, not learning disabilities!
Naomi
Jun 26 2006, 03:15 PM
I have Verizon for my phone service, and haven't had a problem with it.
Must be you, Yoss
City Park Dad
Jun 26 2006, 03:19 PM
My verizon is good (phone and DSL). Have you paid your bill?

We could take a collection to help raise funds if you need it.
Yossarian
Jun 26 2006, 03:30 PM
That would be good CPD.
Send all contributions to:
John Yossarian
c/o Herald Mail Forums
cash only please....
Actually there is a problem somewhere between the central office and my house. Apparently I'm not the only one affected. Must be something bad though for it to take several days to fix.
City Park Dad
Jun 26 2006, 03:32 PM
Can I get a receipt for tax purposes?
Yossarian
Jun 26 2006, 03:34 PM
QUOTE (City Park Dad @ Jun 26 2006, 04:32 PM)

Can I get a receipt for tax purposes?
uh, huh... yeah sure... yup......
LOOKY LOU
Jun 27 2006, 10:23 AM
dEAR mR. hOOVER, i mean yoss are you here just to spy on us posters or are you really dead?
Yossarian
Jun 27 2006, 10:34 AM
samy0
Jun 27 2006, 11:11 AM
We have the same problem! when I call my house it rings once then gets all static. where did you find the info at? verizons site?
Yossarian
Jun 27 2006, 11:14 AM
yeah.. when i tried to report a repair problem on their web site and plugged my phone number in it said it was part of a general outage. BTW, we got phone service back sometime yesterday afternoon.
samy0
Jun 27 2006, 11:37 AM
I'm still out. Dammit!!!!!
samy0
Jun 28 2006, 06:33 AM
I'm in the wrong business!
Looks like verizon has to come out to my house because they can't determine whats wrong.
$91 dollars just for the visit. $91 for the first 30 mins. then $46 dollars every 30 mins. after!
If they find its their fault they fix it for free but if its my equipment I get raped
cfulmor
Jun 28 2006, 06:36 AM
Be prepared to be violated Samy0.
It is very rarely their fault. They will try to find a way to blame you.
Yossarian
Jun 28 2006, 07:24 AM
Samy, don't you have a phone network interface box on the outside of your house? You can open it up, unplug the phone plug in there, plug your phone in and see if the connection is good to that point. If it isn't then it's their problem. If the problem is wiring inside your house... it might be cheaper to call and electrician.
samy0
Jun 28 2006, 07:52 AM
QUOTE (Yossarian @ Jun 28 2006, 08:24 AM)

Samy, don't you have a phone network interface box on the outside of your house? You can open it up, unplug the phone plug in there, plug your phone in and see if the connection is good to that point. If it isn't then it's their problem. If the problem is wiring inside your house... it might be cheaper to call and electrician.
I have looked for this NID box or whatever the hell it is and cant find it anywhere! all I can find is the wire coming into the house and it goes to a block with 5 posts. 1 is ground and there are 3 wires hooked to each of the bottom 2 posts. I did notice 1 was not connected. when i went to tie that one back in we did hear some static on the line. I'm thinking my cats might have screwed with it but I honestly have no idea
If for some reason I don't have one of those boxes is it my $ to put it in on verizons $?
Yossarian
Jun 28 2006, 08:17 AM
Sounds like you're in an older home samy where they used the old connection block. If they decide to put a network interface box in for you, they will do it at their expense but they will put it on the outside of the house. But i don't think they will connect it to your interior wiring unless you pay them to do that.
By any chance, you're not paying any type of wiring maintenace fee are you? Check your bill and see if you're being charged about $2 a month for wiring maintenance.... if you are paying that then they eat the cost of the whole repair.
samy0
Jun 28 2006, 08:21 AM
QUOTE (Yossarian @ Jun 28 2006, 09:17 AM)

Sounds like you're in an older home samy where they used the old connection block. If they decide to put a network interface box in for you, they will do it at their expense but they will put it on the outside of the house. But i don't think they will connect it to your interior wiring unless you pay them to do that.
By any chance, you're not paying any type of wiring maintenace fee are you? Check your bill and see if you're being charged about $2 a month for wiring maintenance.... if you are paying that then they eat the cost of the whole repair.
yeah i saw that on the verizon website. I was thinking about telling them to sign me up then wait a week or 2 and call them in
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