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Frequent fliers don't believe airline performance has improved, despite evidence
More than 53 percent of frequent fliers say that air travel has gotten worse for them in the past year despite statistics showing the industry performing at its all-time best. Purdue University airline expert Erin Bowen said passengers' perception of...
Tags: Consumers, Transportation, Trips and Vacations, Concerts, Travel
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JetBlue, Southwest and Virgin America keep winning
JD Power (www.jdpower.com), an outfit that specializes in naming "bests" in consumer satisfaction, just announced its latest "best" airlines and other travel suppliers. And by now you shouldn't be surprised to see JetBlue, Southwest, and Virgin America as...Tags: Consumers, Trips and Vacations, Virgin Group, Ltd., Travel, Richard Branson
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Airline 'quality' up? Maybe -- a little
The overall "quality" of the 15 biggest U.S. airlines improved in 2011 over the previous year, but not by much: According to the annual "Airline Quality Rating" (AQR), scores improved from -1.20 to -1.08. (AQR scores are always negative, so the less...Tags: Virgin Group, Ltd., Concerts, Travel, Music, Air Transportation Industry
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Refunding a nonrefundable
"$150 to retain the value of a $300 ticket I had to cancel," complains a reader "Is a complete rip-off." I agree. What started as a reasonable policy -- charging $25 to allow you to retain the value of a nonrefundable ticket you had to cancel -- has...Tags: Insurance, Virgin Group, Ltd., Disasters and Accidents, Air and Space Accidents, Services and Shopping
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Senior Travel: Bid for cheap upgrades?
A few days before my short flight on US Airways from Charlotte to Baltimore last fall, US Airways sent an email asking if I'd like to upgrade to first class for $90 at the airport, if a seat was still available. I didn't take the US Airways offer -- $90...Tags: Thailand, Auction Service, Virgin Group, Ltd., Travel, Air France-KLM
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New frequent flyer help online
Do you have trouble figuring out where and when to use your miles? Whether you're better off buying a ticket with miles or paying cash? If so, two new websites offer to help.
MileWise (www.milewise.com) is the more ambitious of the two. It searches...Tags: Trips and Vacations, Virgin Group, Ltd., Travel, Transportation, Credit and Debt
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After JetBlue heartbreak, Orlando should focus on home
JetBlue Airways served up heartbreak for Orlando this week when it became the city's latest prom date to go home with someone else at the end of the night. We've been jilted before at the big dance that happens when an attractive company flirts with...Tags: Charlie Crist, Michael Bloomberg, Hurricane Katrina (2005), Music, Economy, Business and Finance
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Any intercontinental low-fare airlines?
Despite the huge growth of low-fare airlines such as Southwest, JetBlue, and others, you don't see any low-fare lines to Asia or southern South America. Although a few transatlantic lines lay claim to the "low fare" label, they're very limited.
Two big...Tags: Trips and Vacations, World Airways Incorporated, Travel, Berlin (Germany), Paris (France)
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How grand will rail stop at OIA be?
Orlando International Airport rolled out plans last week for how it would like to mix air travel with high-speed rail. But how many of the world's major cities have big ground-transportation hubs that require the vast majority of local residents to...Tags: Railway Transportation, Travel, Interstate 4, New York City, Air Transportation Industry
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Tourism slogan plays it safe
Florida unveiled a new tourism slogan last week: "Your Florida Side is Calling." Not exactly knocking your socks off, is it? But then, my guess is the folks at DDB Miami, the advertising agency that devised the $6.1 million campaign for Visit Florida,...Tags: Philadelphia (Philadelphia, Pennsylvania), Trips and Vacations, Consumers, Politics, Charlie Crist
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Do air travelers need new federal protections?
It's not your imagination. Congress seems to be paying closer attention to travelers' welfare.
A couple of weeks ago, I wrote about the International Travelers Bill of Rights, proposed bipartisan legislation that would require online travel agencies to...Tags: Travel, Mary L. Landrieu, Mexico, Transportation Industry, Chris Elliott
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The gift card shuffle
Who cares that holiday spending fell short of expectations this season? The real shopping is happening right now. Gift cards, according to a survey by American Express and the International Council of Shopping Centers, were the third most popular item...Tags: The Home Depot, Kroger Company, Lifestyle and Leisure, CVS Corp., Safeway Inc.
Apr 4, 2012
|Column| WXIN-LTV
Mar 20, 2012
|Column| Orlando Sentinel
Apr 10, 2012
|Column| Orlando Sentinel
Jan 31, 2012
|Column| Orlando Sentinel
Jan 12, 2012
|Column| Orlando Sentinel
Jan 12, 2012
|Column| Orlando Sentinel
Mar 23, 2010
|Column| Orlando Sentinel
Feb 14, 2012
|Column| Orlando Sentinel
Mar 21, 2010
|Column| Orlando Sentinel
Feb 13, 2010
|Column| Orlando Sentinel
Dec 14, 2011
|Column| Orlando Sentinel
Dec 29, 2007
|Column| Los Angeles Times
Original site for JetBlue Airways topic gallery.