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Consultants help turn frequent-flyer awards into tickets -- for a price
Christine Ballentine is a loyal US Airways customer, and she has been saving up her frequent-flyer miles for a trip to France this summer. But turning them into a ticket hasn't been easy.
"US Airways is telling me that they have flights into Nice but...Tags: Health, Transportation, United Air Lines, Jacksonville (Duval, Florida), Southwest Airlines Co.
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Escaping the cattle car -- but at what cost?
Premium economy air service of some sort -- better than regular economy but not as lush as business class -- is becoming the norm for big airlines around the world. Recent announcements by American Airlines and Cathay Pacific highlight the spreading...Tags: Health, Transportation, Virgin Group, Ltd., Europe, British Airways Plc
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Where's my ticket refund?
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn't even responding to her inquiries. Why the radio silence?
Q: My grandfather recently passed away and I needed to...Tags: Health, Domestic Travel, Transportation, Health and Safety at School, Air Transportation Delays
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I-4 attractions: History takes flight at Polk County's Fantasy of Flight
If there's a ground zero for kitschy roadside art in Central Florida, it's a stretch of Interstate 4 between exits 9 and 44 on the way from Orlando to Tampa. Within that 35 miles, the scenery ranges from vintage aircraft to monstrous fake dinosaurs and...
Tags: World War II (1939-1945), Interstate 4, Transportation, Orlando, Tampa
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Jet-setters eager to get glimpse of new Learjet 85
As the debut of the newest iPhone creates a giant buzz among the general public, Chicago's most elite jet-setters are agog over a different sort of consumer toy. The subject of their fascination is the upcoming release of a new personal business...
Tags: Chris Duhon, Aerospace Manufacturing, Government, Chicago Tribune, Computer Hardware
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Everything carries a price in this business climate
By now, the idea of airline baggage charges, extra legroom at a cost, paying for food and so on, has become for travelers a bit like the preflight safety spiel about how seat belts work. It may annoy. Or perhaps it has become so common that it no...
Tags: Economy, Business and Finance, Transportation, Purdue University, United Air Lines, Consumers
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Do flight attendants really hate their passengers?
When, exactly, did flight attendants stop caring about us?
I ask for two reasons: First, because of the luscious new trailers for the upcoming TV show "Pan Am," which depicts svelte young stewardesses -- yes, that's what they were called back then --...Tags: Television, Steven Slater, Entertainment, Transportation, Time Warner Inc.
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Frequent flyer programs: Doing the math
"I'm looking for something that can be made for a dime, sold for a dollar, and is habit-forming." That line from an otherwise forgotten play was designed to get a laugh, and it probably did. But these days, the laugh is on you: The big airlines have...Tags: Air Transportation Industry, Transportation, Hotel and Accommodation Industry, Trips and Vacations, Amazon Kindle Fire
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By catering to 'elite' fliers, American Airlines misleads others
Do airlines deliberately withhold seats until the last minute to get you to splurge on pricier options? Along the same lines, do airlines create a false impression that a flight is rapidly selling out so you'll jump on any seat available, no matter...
Tags: AMR Corp., PBS (tv network), Transportation, Entertainment, Tony Soprano (fictional character)
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Want an airline to change? Then speak with a million voices
When it comes to customer service, travel companies constantly push the limits with fees, surcharges and onerous policies. No industry does it more than the airlines, and no domestic airline does it more than Spirit Airlines, the small Florida-based...Tags: Animals, Dog (animal), Transportation, United Air Lines, Consumers
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Discount airlines may -- or may not -- be going your way
Special to The TimesONE of the cheapest ways to get around Europe these days is aboard one of the growing number of low-fare airlines. A recent count by FlyCheapo.com (www.flycheapo.com), a website that helps travelers find low-fare airlines and the routes they serve,...Tags: Heathrow, Economy, Business and Finance, Air Transportation Industry, Transportation Industry, Transportation
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A chaotic computer switch in United-Continental merger
At United Airlines, they called it the "cutover." It was the final and most difficult piece of the puzzle in the merger with Continental Airlines, and it involved combining two complex passenger reservations systems.
But some United passengers referred...Tags: Transportation, United Air Lines, Air Transportation Delays, Consumers, Continental Airlines
Feb 29, 2012
|Column| Orlando Sentinel
Mar 6, 2012
|Column| Orlando Sentinel
Mar 6, 2012
|Column| Orlando Sentinel
Sep 29, 2012
|Column| Orlando Sentinel
Sep 24, 2012
|Column| Chicago Tribune
Sep 2, 2012
|Column| Chicago Tribune
Aug 9, 2011
|Column| Orlando Sentinel
May 8, 2012
|Column| Orlando Sentinel
Dec 17, 2012
|Column| Los Angeles Times
May 15, 2012
|Column| Orlando Sentinel
Jan 21, 2007
|Column| Los Angeles Times
May 1, 2012
|Column| Orlando Sentinel
Original site for Air Transportation topic gallery.
